Effective from and last updated since: 24 August 2022
This document is intended to be used as a supplement to the Terms of Service, which together constitute a legally binding agreement between you and Swap.gg B.V.
By making a purchase, you certify that you have read, understood and agree with our Refund Policy and you expressly consent to the loss of your right of withdrawal and waive any rights in connection thereto.
Swap.gg is an online platform that allows its users to resell and trade virtual goods for use within computer games (the “Service”).
Users are allowed to purchase wallet funds in specific denominations (the “Wallet Funds”). Wallet Funds are non-refundable and non-transferable. Wallet Funds do not constitute a personal property right, have no value outside the Service and can only be redeemed into virtual goods. Once the Wallet Funds are added to the user's swap.gg account, the users may use these funds to purchase virtual goods from the Service. Once an item is purchased, and if it is marked as withdrawable instantly, it is immediately withdrawable by the user to their Steam inventory. If you purchase virtual goods with trade lock, the item will be reserved and you will be able to withdraw it to your Steam inventory after the expiration date of the hold period.
You may request a refund for your purchased Wallet Funds within fourteen days of purchase and if you have not used any of those Wallet Funds. You will receive the refund through the same payment method you used to make the purchase.
Fraudulent transactions. If the purchase was not made by you and your payment credentials were used fraudulently, please contact our customer support by any means stated below as soon as possible. We will investigate the case and if the Wallet Funds have not been used and are still in our system we will proceed with the refund, otherwise, we will not be able to issue a refund.
How to get a refund?
You can request a refund or get other assistance by creating a support ticket on our platform or by sending an email to firstname.lastname@example.org. We will take all reasonable efforts to solve your request in a good faith and in accordance with the legislation of your country.